Last updated: October 12, 2026
Order Processing
All orders are processed within 2–5 business days after payment is confirmed. Each item is inspected under TAL (TOYSEZ Authentication Lab) standards before it is packed.
Shipping Options
| Method |
Cost |
Estimated Delivery |
| Standard Shipping |
$10
Free on orders over $99
|
10–15 business days |
| Expedited Shipping |
$15 |
7–10 business days |
Estimated delivery times start after the order has been dispatched and may vary by destination, customs clearance and carrier conditions.
Carriers and Tracking
TOYSEZ ships worldwide via 4PX, USPS, UPS, DHL, FedEx and other major carriers. A tracking number is emailed to you as soon as your order is dispatched.
Change of Delivery Address
If you need to update your delivery address, contact support@toysez.com as soon as possible. Address changes can only be made before the order has been dispatched.
Lost or Delayed Parcels
If your tracking has not updated for 10 business days, or your parcel has not arrived 30 days after dispatch, contact us and we will open an investigation with the carrier. If the parcel is confirmed lost, we will send a replacement or issue a full refund.
Import Duties and Taxes
Customers are responsible for any import duties, tariffs and value-added taxes charged by their destination country. These charges are not included in the order total and are collected by the local customs authority or carrier.
Returns
See our Return & Refund Policy.
