Last updated: October 14, 2026
This Privacy Policy explains how TOYSEZ, a trading name of Hong Kong Tuoyizi Co., Limited (Company No. 81351426, Hong Kong) ("we", "us", "our"), collects, uses and shares personal information when you visit toysez.com, create an account, place an order or contact us.
Information We Collect
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Order and account information: name, email address, phone number, billing and shipping addresses, order history and account login details.
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Payment information: payments are processed by our payment providers (such as Shopify Payments, Stripe and PayPal). We do not store full card numbers.
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Communications: messages you send to our support team, reviews and photos you submit.
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Device and usage information: IP address, browser and device type, pages viewed, search terms and how you interact with the site, collected through cookies and similar technologies.
How We Use Your Information
- To process and deliver orders, handle returns and provide customer support
- To send order confirmations, shipping updates and service messages
- To detect and prevent fraud and to keep the site secure
- To understand how the site is used and improve it
- To send marketing emails if you have opted in; you can unsubscribe at any time
- To comply with legal, tax and accounting obligations
How We Share Information
We do not sell your personal information. We share it only with service providers that help us run the store, including:
- Shopify, which hosts our store and processes orders
- Payment providers, to process payments and prevent fraud
- Shipping carriers and logistics partners, to deliver your order
- Review, email and analytics providers (such as Judge.me and Shopify analytics), to collect reviews, send emails and measure site performance
- Advertising partners, where you have consented to marketing cookies
- Authorities, where required by law or to protect our rights
Cookies
We use cookies to keep your cart and login working, remember preferences such as language and currency, measure traffic and, with your consent where required, show relevant ads. You can control cookies through your browser settings and our cookie banner where available.
International Transfers
Our service providers may process your information in countries other than your own, including the United States and Hong Kong. Where required, we rely on appropriate safeguards for these transfers.
Data Retention
We keep order records for as long as needed to fulfil orders and meet legal, tax and accounting requirements, and other information only as long as it is needed for the purposes above.
Your Rights
Depending on where you live, including the European Union, the United Kingdom and California, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, to withdraw consent, and to opt out of targeted advertising. To make a request, email support@toysez.com. We will not discriminate against you for exercising these rights. You may also lodge a complaint with your local data protection authority.
Children
Our site is not directed at children under 16, and we do not knowingly collect personal information from them.
Security
We use reasonable technical and organisational measures to protect your information, but no method of transmission or storage is completely secure.
Changes
We may update this policy from time to time. The latest version is always posted on this page with its update date.
Contact
For privacy questions or requests, email support@toysez.com.
